Family and friends are reacting after a video making the rounds on social media appears to show a Town Pump employee refusing to let the ladies basketball team from heart butte, buy snacks from the gas station in Conrad.

CONRAD, Mont. - Family and friends are reacting after a video making the rounds on social media appears to show a Town Pump employee refusing to let the ladies basketball team from heart butte, buy snacks from the gas station in Conrad.

It happened late Thursday night when the bus carrying the basketball team was on their way home from the district tournament in Conrad.

They made a quick stop at a Town Pump convenience store before hitting the road.

“So most of the girls were laughing about something and then all of the sudden the guy behind the register starts yelling and telling us to be quiet and shut up,” said Heart Butte basketball player, Jusde Big Head.

Shortly after that Juzz-Dee started taking a video.

The attendant appears to call law enforcement asking them to come and help kick them out of the store.

You can see him hang up just a few seconds later and when the group asked if they were going to be served he simply said, “bye.”

The video was posted to Facebook the next morning and quickly went viral.

So we called the Town Pump store to find out exactly what happened, and the manager there referred us to their corporate office.

Bill McGladdery, the Director of Corporate Communications for Town Pump tells KFBB they regret what appended last night.

He tells us, based on the surveillance video they watched, nothing happened leading up to the team walking in, and he appeared to "just snap."

“This one thing is not who town pump is or who all of our team members are - it's not who we are,” McGladdery said.

He tells us an investigation was opened immediately, but first and foremost, he had a message to the young ladies of Heart Butte.

“This is not acceptable to all of us at town pump. we extend our apologies to the students of heart butte for the treatment they received,” said McGladdery.

As for these young ladies, it's a moment that will be hard to forget.

A video making the rounds on social media has some people outraged after a Town Pump employee in Conrad appears to refuse service to the Heart Butte ladies’ basketball team.

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